Registration Technologies, Inc.

Support FAQ

 

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Last Updated: August 2, 2005


Questions
Sections Table of Contents

Back To Top GETTING SUPPORT

Back To Top PRICING AND SERVICES QUESTIONS Back To Top ACCOUNT QUESTIONS Back To Top LOGGING IN Back To Top PURCHASING (REGISTERING) A DOMAIN NAME Back To Top TRANSFERING A DOMAIN NAME TO US Back To Top RENEWING OR EXTENDING A DOMAIN - ADDING TIME - RECOVERING AN EXPIRED NAME Back To Top NAMESERVERS Back To Top DOMAIN EDITING Back To Top CONTACTS AND CONTACT EDITING Back To Top LOCKING DOMAINS Back To Top DOMAIN PARKING Back To Top WEB (URL) FORWARDING Back To Top EMAIL FORWARDING Back To Top ZONE FILE CREATION & MANUAL DNS CONFIGURATION Back To Top PROTECTING YOUR CONTACT INFORMATION WITH WHOIS ENVOY


Answers
Back To Top GETTING SUPPORT

I need help! What is the best way to get support?

The quickest way to get support is to review this FAQ. Almost every question we receive has an answer here. Also, we frequently update this FAQ to include new questions.

If you need to contact support, the quickest way to get an answer is to send us email to support@RegistrationTek.com. Please remember to include any information relevant to your question or problem, such as the domain you're asking about, your user name if you remember it and so on.

How long does it take to get an answer?

We try to answer all email inquiries within 12 hours of receiving them. Usually it takes much less but occasionally it takes an entire day. Service is faster on week days than it is on week ends. If your issue is complex or needs research we will respond and let you know we are working on it.

I sent you email, but you never replied!

We respond to every email we receive in two ways. First, within minutes of receiving a support request via email, our trouble ticket system will send you an automatic response with a unique ticket number. Then, a support team member will send you a reply.

There are several reasons you may not receive a reply from us.

First, the most common reason a customer fails to receive a reply is because of problems with their email address or account. Many times, the email address listed as the reply-to address in the email we receive is invalid. Also, the customer's email account is sometimes over quota and will not accept any additional email.

Another common problem is anti-SPAM software. Sometimes, because we mention domain names in our replies, anti-SPAM software such as SPAM Assassin running on the customer's email system will block or filter our emails. If you have anti-SPAM software checking your email, please check in your SPAM folder if the SPAM is filtered. If your SPAM is just rejected please check with your email administrator to see if the messages from us are being rejected.

May I phone you for support?

Yes, you may phone us at the number on our contact page. However, support phone calls are not always taken in real time and you may be asked to leave a message for callback. Phone calls are not returned as promptly as email. Sending us email will result in a faster response than a phone call. If you call and are asked to leave a message, please be sure to leave your phone number and the time zone you are calling from, so that we don't call you back in the middle of the night.

Back To Top PRICING AND SERVICES QUESTIONS

How much does a domain name registration, renewal or transfer cost?

Domain names registrations, renewals and transfers each cost $US 15.00 per year if purchased for 1 to 4 years or $US 13.00 per year if purchased for 5 years or more years.

Do you offer any services in addition to domain name registration?

Yes. We offer Domain Name Service (DNS), domain parking, URL forwarding and Email forwarding for every name registered through us. These services are included free with every domain name. Unlike many of our competitors, we do not place advertising on your web page or in your email.

How much does URL forwarding cost?

URL forwarding is offered for every name registered through us for no charge. we do not place advertising on your web page.

How much does Email forwarding cost?

Email forwarding is offered for every name registered through us for no charge. we do not place advertising in your email.

How much does domain parking cost?

Domain parking is offered for every name registered through us for no charge. we do not place advertising on your parking web page.

Back To Top ACCOUNT QUESTIONS

Why do I need an account?

An account allows you to log in to our management system to make changes to your domains. You can store many domains in a single account and manage them all with a single login.

How many accounts may I have?

Any reasonable number of accounts you need. You may wish to have separate accounts to keep track of different groups of domains. Domain names may be moved freely and easily from one account to another.

Is there a charge for an account?

No. There is no charge for an account or for multiple accounts.

How do I create an account?

To create an account, go to:

http://cp.registrationtek.com/

In the upper left hand corner is a link called "create account." When you click this link, you will be presented with a form to fill out. Fields marked with an asterisk (*) are required. After you fill out the requested information, click the "Save" button in the lower right corner of the page. The system will create an account for you and generate a random password. The password will be emailed to the email address you provided. As soon as you receive your password you can login. You can change your password by editing your account information.

How do I format my phone number?

Because of requirements of the new registries, phone numbers must be formatted in international format. International format always starts with a plus sign (+) immediately followed by your country code. Next is a dot and finally your phone number, including any area or city codes. No spaces, hyphens or other punctuation are allowed.

For example, the phone number for Registration Technologies, Inc. in the US is 1 (401) 349-4210. In international format, this number is:

+1.4013494210

How do I change my password or other account information?

To edit your account information log in to your account. Near the top left of the page in the menu you will see a link labeled "Account." After you click this link, you will see a menu item link labeled "Edit Account." Once you click this link you will be able to change your account information, including your password.

Can I move domains from one account to another?

Yes. When you move a domain, the registrant of the domain will become whoever the default registrant contact is in the new account. This changes the legal owner of the domain name. Therefore, you can assign a domain name to a new owner without being charged for a transfer or a renewal.

Is there a charge for moving domains from one account to another?

No. Domains may be moved from one account to another as often as you wish for free.

How do I move a domain from one account to another?

After logging into your account, click on the domain you wish to move. Then, click on "Edit This Domain" to get to the domain edit page. In the lower left corner of the edit page you will see a box with the caption "owner". In the box is a text field containing your username and a checkbox. In the text field, replace your username with the username of the account you wish to move the domain into. Read the warning outlined in red and then click the checkbox. Finally, click the "SAVE" button in the lower right.

Can I see the buying history of my account?

After logging into your account, click on the "Account" menu item, which is in the top left hand corner of the page. Next, click on "Account History" to get a report of your activity. You can click on an order number to get more information about a particular purchase.

Back To Top LOGGING IN

How do I log in to my account?

To log in to our account, go to our main page and click the "Login" button near the top of the page. You will be taken to the Domain Management System main page, which has a login link near the upper right corner of the page. Click this login link.

You are now on the login page. Simply enter your user name and password and click the "Login" button to log in.

What is this checkbox that says "remember me?"

If you click the "remember me" checkbox, you won't have to log in again the next time you come back to our management page. This will work as long as you come back from the same computer and use the same browser.

This features requires that you have cookies enabled on your browser.

How do I get my username and password?

If you have lost your password, our management system can email it to the email address in your account. To do this, go to our login page. Only one of three pieces of information is needed:

• Your username, or
• Your email address, or
• A domain name you own

Enter any of these is the appropriate text field and then click "Email me my info!" and our system will immediately email your username and password to the email address in your account.

If our system can not find any of the information you entered it will tell you so.

What if my email address changed?

If your email address changed and you have lost your username and password you will have to contact support for assistance. We will ask that you complete this form to certify that you are legally entitled to access to your account. Please fill out the form completely and fax it to us, along with a government issued photo ID. Our fax number is +1-401-679-0404.

We realize this is an inconvenience, but we do this for your protection.

Back To Top PURCHASING (REGISTERING) A DOMAIN NAME

How is "Registering" different from "purchasing" a domain name?

There is no difference. The technically correct term for purchasing a domain name is "registering" it, but purchasing and registering are used interchangeably and, from the perspective of the domain customer, mean the same thing.

How do I purchase a domain name?

First, create an account. After you receive your password by email, log in.

Near the top of the page you will see a menu of options. One of the options will be "Purchase New Domains." When you click this option, you will be presented with a text area where you can type in (or paste) a list of domains you would like to purchase. Once you have your list of domains, you can click the NEXT button to check to see if they are available. If you entered more than a few domains, the system may require several minutes to check them all. Also, the system can check other TLDs to see if the domain name is available (you can turn this behavior off by unchecking the checkbox labeled "Check all available TLDs").

Next, you will be shown a list of domains that are available for purchase. Click the check box next to each one that you would like to buy and click the "NEXT" button. You will be presented with several pages that will request additional information, including payment method. Before your purchase, you will be shown a final purchase summary page that will list the names you are buying and the total amount to be charged. This page will have a button to click that will cause the domains to be purchased.

Our system will report the success or failure of each domain you attempted to purchase.

How long does it take for my new domain name to begin working?

COM, NET and ORG domains require from 12 to 36 hours to begin working. INFO, BIZ, US and NAME domains usually begin working within 6 hours of being purchased.

What payment methods do you accept?

Currently, we accept American Express, Discover, Visa and Mastercard. We will be adding electronic check (eCheck) soon.

Some customers prefer to not use a credit card, but rather place money on deposit in their account and purchase domains from this fund. If your interested in this option, please contact our support team.

What information do I need to enter into the credit card page?

On the credit card page, please put the name as it appears on your credit card into the "name" field. For the "Street Address" field, we need the billing address of the credit card. Please enter only the portion that pertains to the street address, nt the cite and state. This includes any apartment or suite number. The postal code must be for the credit card's billing address..

Back To Top TRANSFERING A DOMAIN NAME TO US

What does it mean to "transfer" a domain?

Transferring a domain means to move it from one domain name registrar to another. It is not necessary to "transfer" a domain to change the hosting company or ISP. Instead, you need to change name servers.

How can I transfer a domain to Registration Tek?

Create an account and log in. Near the top of the page, under the menu, you will see a link that says "Transfer Domains." Click this link. Enter the names of the domains you wish to transfer and then click the "next" button. Transferring a domain is similar to purchasing a new one.

What is an "Auth Code" and do I need one?

An "Auth Code" is a password assigned to a domain name. Typically, it is between 6 and 16 characters, usually letters and numbers although sometimes punctuation characters are also permitted. Only names in the gTLDs ORG, INFO, BIZ, US and NAME have an auth code. In fact, every name in these gTLDs must have one. The auth code must be provided by any person who wants to transfer a domain name from one registrar company to another. This was intended as a protection for a registrant against having their domain name transferred away without their knowledge, but in practicality has become a barrier to registrants who want to transfer their name.

The auth code was assigned by the registrar company that created the domain. If you want to transfer a COM or NET domain you do not need an auth code. However, to transfer a ORG, INFO, BIZ, US or NAME domain you must have the auth code assigned by the registrar. If you ask, the domain's current registrar should provide the auth code to you. If you are told the domain name does not have an auth code and it is not a COM or NET domain name, then the registrar company is mistaken. Be persistent!

In our system, the auth code is requested while you are purchasing a transfer. Because we can not process a transfer request without the auth code, our system requires that you enter it at this time.

Your system said it could not transfer the domain. Why?

Sometimes, customers get completely through the transfer purchase process and, at the very end, are told that the domain can not be transferred. The registry does not give us any reason for rejecting the transfer request and as a result, we can not give you a more detailed error message. However, when this happens, the reason is usually one of three possibilities.

First, the domain may be expired. An expired domain can not be transferred away from its current registrar. In order to transfer an expired domain, it must be renewed with it's current registrar.

Second, the domain may be locked at the current registrar. Some registrars lock domains to prevent them from being transferred away. If you ask them to unlock it, they must do so. Once the domain is unlocked, it can be transferred.

Finally, the domain name may have been initially registered less than 60 days earlier. The quasi-regulatory agency which oversees and accredits domain name registrars has a rule that a domain name may not be transferred during the 60 days immediately following it's registration. If this is the problem, the only solution is to wait until the 60 day period has passed.

Unfortunately, because of technical limitations, our system can not know about these conditions until it actually tries to submit the transfer request. Also, we do not get a detailed error response from the registry, so we can not tell you exactly what the problem was in our web interface. We apologize for the inconvenience.

If I transfer a domain to you, do I lose the time I have on it?

No. If you transfer a domain to us, you will keep any time you have on the domain. Plus, we will add an additional year to it.

How will I know when my transfer in is complete?

As soon as the transfer is complete, our system will send you an email to let you know. At that point, you can establish any service we offer, such as forwarding or parking, you need.

Why would my transfer fail?

Transfers can fail for a variety of reasons, but the most common reason is because the other registrar rejected the transfer. Usually, they would reject a transfer if they can not contact the administrative contact of the domain. This often happens if the administrative contacts email address is no longer valid at the existing registrar.

How will I know if the transfer fails?

If the transfer fails our system will send you an email explaining that the transfer failed. This email will include instructions for resubmitting the transfer.

How do I resubmit the transfer?

Log in to your account. In your list of domains, you will see the name of the domain that failed with a status of "REJ." Click on the domain and then click on "Edit This Domain or Change Name Servers (DNS)."

On the edit page, you will see a button that will resubmit the transfer request. Click on this button.

Of course, there is no charge to resubmit a failed transfer. There is also no limit on the number of times you can try again.

How can I transfer a domain away from RegistrationTek?

We can't imagine why you would want to do this, but if you do, the request will have to be made with the new registrar company.

What protects my name from being transferred without my permission?

If we receive a request to transfer your domain name, before approving the request we send an email to the administrative contact. The email will contain a link and a password. To approve the transfer, whomever receives the email must click the link and provide the password.

If no one approves the request within 4 days, we reject the transfer.

Back To Top RENEWING OR EXTENDING A DOMAIN - ADDING TIME - RECOVERING AN EXPIRED NAME

I bought my name! Why do I have to pay for it again?

Domain names are never purchased and owned forever, but rather they are purchased for a limited period of time. A domain name may be purchased for as little as 1 year or as many as 10 years, but not indefinitely. This is true regardless of which registrar the domain name is purchased from.

When a domain name reaches the end of it's paid for time, it "expires." If a domain name expires and is not renewed by its owner, the domain name will become available to the general public to be purchased by someone else.

You do not need to wait for a domain name to expire to renew it. It can be renewed at any time, except a domain name may not have more than 10 years of time before it expires.

How will I know when my domain is going to expire?

You will receive several email messages from our system before your name expires. These emails will be sent to the account holder, the administrative contact and the billing contact.

It is critically important that you keep all these contact email addresses current.

What warnings will I receive when my domain is about to expire?

You will be sent email messages 90 days, 60 days, 30 days, 10 days, 5 days and 1 day before your domain expires.

Do you offer a "grace period" to renew an expired domain?

Yes. Currently, we offer our customers a 40 day grace period during which they can renew their expired domain. The grace period starts the day the domain expires and ends 40 days later. If you don't renew your domain during this grace period, your registration will be cancelled.

What happens if the grace period expires and I still have not renewed?

If you do not renew your domain name by the end of the grace period, your Registration will be cancelled and the domain name will no longer by yours. It may or may not still be possible to recover this name for you. If the name is on "redemption status."

If my name is on "redemption status" can I get it back?

Yes. We can recover a name if it is on redemption status. Because this is a manual and time consuming process we charge a fee of $US 100.00 to recover names on redemption.

How do I get my domain name reinstated if it is on redemption status?

If you have a name on redemption and you want the name restored to your account please notify us as soon as possible by email at support@RegistrationTek.com.

Next, you will have to complete our redemption form and fax it to us. The fax number is on the form. Be sure to notify us by email that you have faxed the form.

After we receive your form we will charge your credit card the $US 100.00 redemption restore fee and return the name to your account. You will now be able to use the name normally. This process may take several days, but we will attempt to get it done as quickly as possible.

If for any reason we are unable to restore the domain then there will be no charge. We only charge you if we are able to restore the domain name.

What happens to my web site and email if my domain expires?

A few days after a domain expires, we disable all email for the domain and park it on a web page that says that the domain is expired. This process is designed to make sure the registrant knows the domain is expired. As soon as the domain is renewed all services are enabled again.

How do I renew or extend my domain?

To renew a domain, log in to your account. You will see a list of domains. Click on the domain you wish to renew. You will see a number of options. Please click on "Renew or Extend This Domain." You will see your domain appear in a list of domains (you will only see the list if you have more than 1 domain). All domains in the list will have a check box to their left. The domain you originally selected to renew will have it's check box already checked for you. If you wish to renew any other domains at the same time then go ahead and select their check box as well.

Once you have checked the check box for each domain name you wish to renew, please click the "Next" button in the lower right hand corner of the page.

You will now see the "Terms" page. Each domain you selected to renew on the previous page will be listed here and each one will have a drop-down box with a choice of years in it. If a domain is not yet expired, you can add no more than 9 years to it. If the domain still has several years to go before expiration, you will be able to add fewer years to it. This is because no domain name may have more then 10 years total and also because we can not sell a portion of a year.

Once you have selected the number of years you wish to add to each domain listed please click the "Next" button in the lower right hand corner of the page. You will next see pages where you can enter your credit card information and confirm the purchase. You will be given a final opportunity to review the purchase before you approve it.

You can also use the "Back" button at any time to move to previous pages to change your selections.

You can renew your domain any time; you need not wait for it to expire. Any time added to your domain by renewing it will be added to the current expiration date, you lose no time by renewing early.

Can I renew my domain name without using your web site?

If you have trouble getting our web site to accept your credit card for any reason, or if you simply prefer not to renew online, you can renew by completing our renewal request form and faxing it to us. Our fax number is +1 401 679 0404.

I just bought this domain a few months ago! Why is it expiring already?

Most likely, you purchased your domain name from another of our customers instead of registering it from scratch. If the domain already exists and you purchase it, you will get the domain name with any time that is remaining on it.

If you actually register a domain name that did not exist prior to your registration you will get however many years you purchased at the time you registered the domain name.

Back To Top NAMESERVERS

What is "DNS" and why do I need it?

What are name servers and why do I need them?

A "DNS"(Domain Name Service) server, often referred to simply as a "name server" is a computer that associates a numerical IP address to a computers name. Name servers allow humans to forget IP addresses and instead remember easier addresses such as http://www.cnn.com/ or jim@mail.com.

Must I have name servers assigned to my domain name?

A domain may be registered without name servers. However, in order for the domain to do anything useful, it must have at least one name server assigned to it.

How many name servers may I have assigned to my domain name?

A domain name may have as few as no name servers assigned or as many as thirteen. In order for a domain to do anything useful, it must have at least one name server assigned to it.

How do I change the name servers assigned to my domain name?

You can add name servers or change name servers for any domain by logging into your account. Click on the domain you wish to change, then click on "Edit This Domain." Near the right side of the edit page, you will see thirteen text fields where name servers can be entered.

Enter the names of the name servers into these fields. Do not enter any IP addresses; only the names are needed. Be sure to remove any name servers you don't want assigned to your domain.

Finally, click the "Save" button in the lower right corner of the page.

How long does it take for my name server (DNS) changes to become effective?

Name server changes require at least 18 hours to become effective and sometimes as long as 36 to 48 hours. Also, changes "propagate" during this time. This means that the changes do not all happen at the very same time. The changes happen with different name servers at different times, so the effect is that the changes become effective in different parts of the world at different times.

May I use your URL or email forwarding service with my name servers?

No. In order for our URL forwarding, email forwarding and parking services to work, our name servers must be assigned to the domain. Our name servers will be assigned automatically when you establish any of these services.

Why did my domain name get your name servers assigned to it?

This question most frequently arises because a customers name servers have changed to those maintained by us, but the customer does not remember changing them.

This happens because the customer has decided to use our parking, email or URL forwarding service. In order for these services to work, a domain must have our name servers assigned to it. Therefore, our system automatically assigned our name servers to your domain is you activate any of these services.

What are the names of Registration Technologies' nameservers?

Our name servers are:

• NSP1.REGISTRATIONTEK.COM
• NSP2.REGISTRATIONTEK.COM
• NSP3.REGISTRATIONTEK.COM
• NSP4.REGISTRATIONTEK.COM

Can I create nameservers based upon my own domain name? How?

Yes. If you wish to operate your own name servers we can create the nameserver names for you at the registry. These are typically referred to as "host records." This is not something you need to do if you are purchasing hosting service from a hosting company or if you are using our free name service. If you are not sure if you need this service, you probably don't.

If you do need nameservers/host records created, then contact us at support@RegistrationTek.com and tell us the name of the name servers, and the IP addresses for each one. You must have at least one IP address per nameserver and may have no more than 13 IPs per nameserver. We will create the nameservers at the registry for you.

Also, if you need your namesevers/host records modified contact us at the above email address and let us know what you need changed.

Back To Top DOMAIN EDITING

How do I change a domain's name servers?

Log into your account. You will see a list of domains in the account. Click on the one you wish to change and you will see a list of options. Click on "Edit This Domain or Change Name Servers (DNS)." You will then be presented with a domain edit page that allows you to change this domain's contacts, name servers and the account the name is in.

To change name servers, enter the names of the new name servers into the text fields under the "Nameservers" caption. Do not enter any IP addresses; we need only the names. Be sure to remove any name servers you don't want assigned to your domain. It is a common misconception that the order in which the name servers are entered is important. This is not true. You may be told that one name server is "primary" and others are "secondary." This does not matter for this purpose. Simply enter the name of each name server in any order you like.

When you are done, be sure to click the "Save" button near the bottom right of the page.

Finally, keep in mind that changing name servers typically takes from 12 to 36 hours.

How do I change a domain's contacts?

Log into your account. You will see a list of domains in the account. Click on the one you wish to change and you will see a list of options. Click on "Edit This Domain or Change Name Servers (DNS)." You will then be presented with a domain edit page that allows you to change this domain's contacts, name servers and the account the name is in.

You will see four drop down list boxes under the caption "Contacts." To change contacts, simply select the contact you wish to be assigned for each type of contact (i.e., Registrant, Administrative, Billing or Technical). If you don't see a contact in the list for the person or entity you wish to set as a contact, you will have to create a new contact. You can click the "Create a Contact" link on this page or use the contact management page, accessible from the menu. After you create the new contact, return to this domain edit page to assign it.

When you are done, be sure to click the "Save" button near the bottom right of the page.

Changes to contacts are reflected by our whois server immediately.

How do I move a domain to a new account?

First, create the new account if it does not already exist. Be sure to note the user name of the account you wish to move a domain into.

Log into the account that has the name in it. You will see a list of domains in the account. Click on the one you wish to change and you will see a list of options. Click on "Edit This Domain or Change Name Servers (DNS)." You will then be presented with a domain edit page that allows you to change this domain's contacts, name servers and the account the name is in.

You will see a box near the lower left corner of the page with the caption "Owner." Type the user name of the new account into the provided text field, replacing your own user name. Be sure to read the text near this field carefully and, after doing so, click the checkbox to approve the change.

When you are done, be sure to click the "Save" button near the bottom right of the page.

The domain will be moved to the new account immediately and can be managed there. Also, the default registrant contact in the new account will become the new registrant and all other contacts will be changed as well. These new contacts are reflected by whois immediately.

How do I change the contact information reported by whois?

Change the domain's contacts. The changes are reflected by whois immediately.

Back To Top CONTACTS AND CONTACT EDITING

What is a "contact?"

A contact is a bit of information representing an entity (a person or a company, for example) that is for some reason associated with a domain name.

What types of contacts does a domain name have?

Traditionally, every domain name has four contacts. They are:

• The Registrant, who is the legal owner of a domain name. • An Administrative contact, who is typically responsible for the mundane, non-technical management of a domain name. • A Technical contact, who usually makes sure name servers are updated. Often, this is a representative of a hosting company. • A billing contact, who is responsible for renewing the domain.

Very often, these contacts are actually the same person. In a large company, they might all be different.

What is a "contact record?"

Our system allows customers to create a separate record for each person or entity who will serve as a contact. This record can be used as many times as necessary, on as many domains as necessary.

The advantage to this system is that if a contact has their address or phone number change, the change need be made in only one place; the contact record. Most registrars require that if a contact changes their email address or phone number, that each domain be changed. If there are many domains affected, this is a major task. Our system allows the change to be made just to the contact record. Any domains that use this contact record will be corrected automatically.

Often, the terms "contact record" and "contact" are used interchangeably. The meaning is always clear from context.

How do I create a new contact?

Log in to your account. On the menu, you will see "Contacts." Click on this option. Right below the menu, you will see options relevant to contacts. Click the "Create New Contacts" option.

Complete the form. Items with an * are required and must be provided. If you have trouble entering the phone number in international format, please see our FAQ on formatting the phone number.

While creating the contact, you can flag it as a default contact for any of the four contact types (Registrant, Administrative, Billing or Technical). If you do this, any new domains registered, transferred in to the account from another registrar or moved into this contact's account from another account will get this contact as the contact type it is default for.

For example, if you add a contact and make it the default contact for Administrative and Billing, and new domains registered will use this contact for admin and billing contacts by default. You can change the default contacts by editing a contact and making it the default for a particular contact type.

How do I edit an existing contact record?

Log in to your account. On the menu, you will see "Contacts." Click on this option. You will see a list of your existing contacts. For each contact, either the person's name or the company name will be a clickable link.

Click the link for the contact which you wish to edit. When you do, a form will appear in which you can change the contact's information. Change whichever information you wish.

If you like, you can make this contact a default contact for any contact type by clicking to appropriate checkbox next to the contact type, so that it is checked.

When you are done, click the "save" button near the lower right hand corner of the page.

How long does it take for changes in contact information to be reflected in whois?

Contact changes are reflected in whois immediately.

What is a "default contact"?

A "default contact" is a contact that will automatically be assigned to a domain name when the domain name is newly registered (that is, purchased), transferred in from another registrar or moved into the account from another account.

Each account must have four default contacts, one each for the Registrant, Administrative, Technical and Billing contacts. The same contact may be designated a default contact for each contact type.

Can a contact be deleted?

A contact may be deleted if (1) it is not in use by being assigned to a domain name, or (2) it is not designated as a default contact for any contact type.

How do I delete a contact?

A contact may be deleted if (1) it is not in use by being assigned to a domain name, or (2) it is not designated as a default contact for any contact type.

To delete a contact, go to it's edit page by clicking on it from the contact list. If the contact is eligible to be deleted, at the bottom of the edit from will be a check box labeled "Delete this contact from the database." Select the checkbox, so that it is checked, then click the "save" button near the lower right hand corner of the form. The contact will be delete from the contact list.

Back To Top LOCKING DOMAINS

What is "domain locking"?

Domain locking allows you to lock your domain names so that they can not be transferred away to another registrar. When a lock is in place, any transfer requests from another domain name registrar will be denied.

Why would I want to lock my domains?

Domain theft is a large problem. Too often in this industry, domain names are stolen because some person submits a transfer request for the domain name from another registrar company. Recovering a domain name after a theft is always a difficult and expensive problem. If the registrar to whom the domain is transferred is in a jurisdiction where law enforcement is not cooperative, recovering the name can be extremely difficult.

We do ask domain name registrants (owners) to confirm any transfer requests, but if someone had access to your email they could easily steal your domain name. If you don't intend to transfer your domain name to another domain name registrar, then there is no reason not to lock your domain. We strongly recommend doing so.

Can all TLDs be locked?

Currently, only COM, NET and ORG TLDs can be locked. This is because other TLDs require auth codes to transfer names, and the auth codes must be provided by us. ORG domain names also require an auth code, but this is relatively new and therefore we retained the ability to lock ORG domain names when we modified our systems to add auth codes for ORG domains.

Can I lock and unlock my domains myself, at any time?

Yes. As the account holder of the domain name, you can use our domain management system to lock and unlock your domains at any time.

How do I lock or unlock my domain?

Log into your account. You will see a list of your domain names. Click on the domain name you wish to lock or unlock. A list of options will appear. Click the one that says "Edit this domain name or change name servers."

On the domain edit page, you will see a box of text labeled "Domain Locking." There is a check box which indicates the current lock state of the domain, either locked or unlocked. If the check box has a check in it, the domain is locked. If not, the domain is unlocked.

To lock a domain: If the check box is not checked, check the check box by clicking on it to lock the domain. Then, click the "save" button in the bottom right hand corner of the form.

To unlock a domain: If the check box is checked, click the check box to un-check the box, then click the "save" button in the bottom right hand corner of the page.

Back To Top DOMAIN PARKING

What is domain parking?

A domain is "parked" when it has a web page that does little more than say "coming soon" or "This domain for sale." There is no requirement that a domain be parked but, for customers who desire it, we offer this service free of charge.

Is there a charge for this service?

No. Parking is available for every domain name currently registered through us at no charge.

How do I park my domain?

Log into your account. You will see a list of domains in the account. Click on the one you wish to change and you will see a list of options. Click on "Domain Parking."

You will then be presented with a page that allows you to select a parking page style or disable parking entirely. Click the radio button for the style you would like, then click the "Save" button near the bottom right corner of the page.

The park will become effective between 1 and 36 hours after you set it, depending upon whether or not a name server change is required. Disabling parking, or changing the parking style, is immediate.

What domain parking styles are available?

Currently, we a choice of "Coming Soon" and "This Domain For Sale" parking pages.

Back To Top WEB (URL) FORWARDING

What is URL forwarding?

URL forwarding is a service which allows you to point your domain at another URL so visitors to your domain are redirected automatically to another URL. This is a popular service with people who have free web space from their ISP but want a shorter URL for their visitors to use to access their web page.

Will there be popups, frames or other types of advertising added to my site if I use this service?

No. Registration Technologies, Inc. does not add any form of advertising to domains we forward. This means no popups and no banner ads.

Is there a charge for this service?

No. We offer free forwarding for each domain registered through us. Some registrars offer free URL forwarding but then add advertising to the customers site, charging an extra fee to remove the ads. We don't do that. Its free, without the ads and with all the features described here.

How do I forward a domain to another web site?

Log into your account. You will see a list of domains in the account. Click on the one you wish to change and you will see a list of options. Click on "Domain URL Forwarding."

You will see a list of existing forwards (which have been established by you or someone else who has access to your account). The list will be empty if there are no forwards established. To add a forward to this list, click the "ADD NEW FORWARD" link near the top of the list.

Fill out the information and click the "save" button near the bottom right of the page.

What is a "subdomain"

A subdomain is that part of a URL to the left of the domain name. For example, in the URL http://www.registrationtek.com/ the `www' is the subdomain. In the URL support.RegistrationTek.com `support' is the subdomain.

We allow forwarding of multiple subdomains, each to a different target URL.

How many subdomains may I have?

We don't limit the number of subdomains, as long as you don't sell them. You're free to use any reasonable number for your own use your own use (or the use of your company).

What is "ghosting?"

Ghosting is a feature that hides the target URL from the visitor to your domain name. If you turn ghosting on, the visitor will be redirected to the target URL but the URL they typed in their browser will still be displayed in their browser.

This feature is desirable in some cases and undesirable in others. Whether or not you want to use this feature depends upon your application.

What are "Search Engine Keywords?"

If you use ghosting, search engines will not be able to index your site because they will not have direct access to it. Therefore, we offer the ability enter keywords that a search engine will index your site with.

What is "Search Engine Description?"

If you use ghosting, search engines will not be able to index your site because they will not have direct access to it. Therefore, we provide the capability to enter a description of the content of your site. The description is used as a summary of the site when it is displayed as a search engine "hit" to the user.

How quickly will a forward begin working?

In order for us to forward your domain, our name servers must be assigned to it. When you establish a forward, our system will automatically assign our name servers to your domain if they are not already assigned. Changing name servers takes from 12 to 36 hours.

If our name servers are already assigned, the forward will begin working within 1 hour from the time you established it.

Changes to existing forwards go into effect immediately.

May I use my own name servers if I have this service?

No. In order for this service to work, you must have our name servers assigned to your domain.

I see that the interface says I have n forwards defined and n forwards active. What does this mean?

By defined, we mean that you have entered information for a certian number of subdomains to be forwarded. For example, if you have set up forwarding for jillian.myfamily.com and also for kelly.myfamily.com then you have defined 2 forwards. The number of forwards active is the number of these that are currently working. Usually, its the same number as you have defined or else it is zero. If it is zero, then none of these forwards are working. Usually, the reason they are not working is because you have changed the name servers for this domain. When you change the name servers back to ours, your forwards will begin working again.

Back To Top EMAIL FORWARDING

What is email forwarding?

Email forwarding is a service that allows your domain to receive email and redirect it to an existing email account. The target email account may be an ordinary email account from your ISP or it may be a webmail account, such as Hotmail or Yahoo mail.

How many email addresses may I have?

Any reasonable number you need for your own use, or the use of your company. We don't allow email addresses to be resold.

What will my "from" address be? How can I control that?

Our email forwarding service only handles the email that is sent to you, not from you. Our system will have nothing to do with email you send; sent email will still go through your ISP's SMTP (sent email) server.

However, this does not mean that you can't change your "from" address. Most email programs allow you to set whatever "from" address you like. Some of the most popular email programs that allow this are Outlook, Outlook Express, Mulberry and Pegasus Mail. Some of the web-based free email services allow this while others don't. So, whether or not this can be done depends upon what mail system you are using, regardless of whether or not you use our email forwarding service.

May each email address have its mail forwarded to a different target?

Yes. Each email address you establish may forward to a completely different target. However, each target can be only one email address.

Can I forward mail for any/all address at my domain?

Yes, with two exceptions. You can establish a forward for *@mydomain.com and email for any address that you don't have another forward for will be forwarded to the target email address for the * forward. However, any mail sent to abuse or postmaster at your domain will be diverted to our technical team. We do this to make sure our service is not being utilized to facilitate the sending of unsolicited bulk email (spam). If you have a need to receive email at these addresses please contact us.

WARNING! You could receive a lot of spam if you do this!

How do I set up email forwarding?

Log into your account. You will see a list of domains in the account. Click on the one you wish to change and you will see a list of options. Click on "Email Forwarding."

You will see a list of existing forwards (which have been established by you or someone else who has access to your account). The list will be empty if there are no forwards established. To add a forward to this list, click the "ADD NEW EMAIL FORWARD" link near the top of the list.

Fill out the information and click the "save" button near the bottom right of the page.

May I use my own name servers if I have this service?

No. In order for this service to work, you must have our name servers assigned to your domain.

Back To Top ZONE FILE CREATION & MANUAL DNS CONFIGURATION

What is this feature?

This feature allows you to establish domain name service (DNS) for a domain name. DNS will be provided by our name servers at no charge to you.

Who will benefit from this feature?

People who wish to maintain their own web, email or other types of servers but do not wish to maintain name server machines will find this feature useful. Also, many of our customers have special needs that can be addressed by the ability to control their own DNS.

This feature can also be used to provide backup DNS for anyone who needs it.

What record types can I create in my zone file?

We allow customers to specify an unlimited number of 'A', 'MX' and 'CNAME' records.

What will happen to the current name servers assigned to my domain?

When you create zone file records using our interface the name servers currently assigned to your domain will be removed and ours will be added. Once you make your zone file, you can then add more name servers to your domain if you like.

What if I have a URL or email forward established?

You can continue to use both our URL and email forwarding services in conjunction with our DNS service. Any conflicts will be resolved in favor of the zone file entries you have made.

For example, if you have an email forward defined and you then specify an 'MX' record in the zone file, the email forward will be disabled because our 'MX' records must be assigned for the email forwarding service to work. If you have a URL forward established for the www subdomain, this will continue to work unless you specify an 'A' record for www. You can specify 'A' records for other subdomains that you do not have a URL forward for.

How do I use this feature?

To establish manual zone file entries for your domain, log into your account. In your list of domains, click on the domain that you want to establish a manual DNS entry for. You will see a menu of options. Please click on the one labeled "Zone File".

Once you do, you will see a form that lists the current manually specified zone file records (if there are any). You will see lins to add various record types. To edit or delete an existing record, click on it and use the form that appears. Remember to click the "Save" button when you are done.

How quickly will my DNS settings start to work?

This depends upon whether or not our name servers are already assigned to your domain. If you have a working URL or email forward then our name servers are assigned to your domain already and any manual DNS entries you make, or changes to existing entries, will be working by the bottom of the next hour.

If our name servers have to be assigned to your domain then this time will depend upon how the prior name servers were configured. Information from these servers will be cached for some period of time and how long that is depends upon how those servers were configured. Usually this time is somewhere from 2 hours to a day.

Back To Top PROTECTING YOUR CONTACT INFORMATION WITH WHOIS ENVOY

What is this feature?

Our Whois Envoy service protects you from SPAM, identity theft and having your privacy invaded. You are protected in two ways.

First, Whois Envoy allows you to prevent your contact information from being listed publicly in the "Whois" system. If you do not use this service, any person worldwide who knows you own a domain name can lookup your name, address, phone number and email address. Use of this service will protect your information while allowing you to still receive important correspondence about your domain name.

Second, Whois Envoy allows you to list an email address that changes frequently, is never duplicated and is valid for you at the time it is listed. Because it changes frequently, the listed email address will not be useful to spammers who harvest them for later use or sell them to other spammers.

You can use one of these services, both or neither as you see fit. For reasons explained in this FAQ, we believe that this is the best service of its kind industry wide.

What is the charge for this service?

There is no charge for this service. We are aware of only one other company providing a similar service at no charge, but their per domain price is much higher than ours.

If I use this service, will I still own my name, or will you become the name owner?

You absolutely retain ownership of your domain name. We are merely acting as your agent for the limited purpose of reviewing correspondence sent to us for you and forwarding that which is appropriate.

Why is my contact information publicly listed in the "Whois" system?

ICANN, the organization which regulated the Internet, mandates that every registrar collect a name, postal mailing address, phone number and email address from each domain name owner and anyone else who has any responsibility for the domain name (such as any person responsible for technical or billing issues). They also mandate that each registrar make this information publicly available to any person who wants it, regardless of the reason they want it. In fact, each registrar is required to have a link on their web page to a "Whois" page to facilitate the dissemination of this information.

How can I see what a whois report for my domain name reveals?

You can use our whois web page (which we are required by ICANN to have available) to check your domain names whois listing.

What would a whois report for my domain name look like if I use this service?

You can use our whois web page for WUPFUZZ.NET (which we are required by ICANN to have available) to check one of our domain names (WUPFUZZ.NET), which has the service enabled.

This example demonstrates how some contacts can be protected while others are not. In this case the Registrant and Administrative contacts are both identity and SPAM protected. The Billing contact is not identity protected but is SPAM protected. The Technical contact is completely unprotected.

Why wouldn't I want my contact information listed in the "Whois" system?

There are many reasons. Spammers routinely use whois to harvest email addresses that they can use to send SPAM to or else sell to other spammers. Identity theft is becoming a large problem worldwide and being listed in whois only provides an identity thief a bit more information about you. Recently, it was brought to our attention that some organization has been phoning domain name owners, claiming to be from "Domain Support Services" and asking for their social security numbers for tax purposes.

Often, children and families have a web page. Do you really want any wacko with access to a web browser to be able to find out where your children live?

Bottom line, for most people, there is no benefit in being listed in "Whois". Having your contact information so easily accessible is an invitation to those who seek to exploit you.

Who will benefit from this feature?

Any person who values their privacy, does not like to receive SPAM, prefers not to become a victim of identity theft and is concerned that any wacko with access to a web browser can find out where his or her family live.

I don't feel I will benefit from this feature. Am I required to use it?

No. If you prefer not to use this service then don't use it. Please note, however, that ICANN requires that we collect valid contact information from each of our customers and that we make this information available via whois.

I am a drug dealer, terrorist, international jewel thief or garden variety criminal. May I use this service to hinder law enforcement in their effort to track me down and bring me to justice?

No. We will release your valid contact information to any legitimate law enforcement agency if, in our opinion, they are conducting a legitimate investigation and have made a written request. Also, we will honor a properly issued order from any court of competent jurisdiction.

What about bill collectors? Will you tell bill collectors where to find me?

No.

Not even if they offer you a big pile of money?

Our CEO said that the offer would have to be close to 10 figures and include a private island in the Caribbean. Short of that, you have nothing to worry about.

How does this feature protect my identity?

When any person who uses any whois system makes a request for your contact information, they will not be given any information that allows them to contact you directly. Instead, they will be given a postal mailing address monitored by us. The phone number given to them will be a phone number answered by our phone system and the email address will be a valid email address which forwards to your true email address.

If a person calls the phone number provided they will be prompted to leave a voice message. No information at all will be revealed to them, not even your name. You will receive the voice message as a WAV file via email. You can use one of several programs to play the WAV file, depending upon what operating system you use. The email will also tell you the time the call was received and, if any was available, the caller ID information from the caller.

If we receive any postal mail for you, we will evaluate it and if in our opinion it appears to be legitimate mail we will forward it to you by post, scan it and email it to you or use any method of delivery we choose. Our evaluation of the mail may require that we open it. By legitimate mail, we typically mean mail that is thought of as "junk mail," solicitations, coupons and so on.

I see that you list a fake email address for me in whois when I use this service. What happens when someone sends me an email at the fake email address listed in whois?

Any email sent to the address listed in whois is forwarded to your true email address in real time. We do not delay the email at all.

I see that you list a fake telephone number for me in whois when I use this service. What happens when someone calls the fake phone number address listed in whois?

Anyone who calls the phone number listed will be prompted to enter the extension listed with the number. Each contact in our system that uses this service is assigned a unique extension.

After the caller enters the extension, they are prompted to record a message. After they record the message, the message is converted to a WAV file and emailed to your true email address. The email will contain the time and date the call was received as well as any caller ID information received from the caller. The email is sent as soon as the caller leaves the message. We do not keep a copy of the message.

I use Windows on my computer. What program can I use to play the WAV file that is emailed to me?

If you have Internet Explorer version 6 (IE6) or later installed, you can play these files. Also, a free audio player called Winamp can play these files.

How does this service reduce the SPAM I receive?

If you activate the SPAM reduction service, we will assign you an email address and change it frequently. The email address will be valid only until it is changed and you will never get the same email address twice.

Because spammers and other persons who harvest email addresses from whois use them over and over, but usually not right away, it is likely that by the time they use the email address it will no longer be valid.

Can I use the anti-SPAM service without using the identity protection service?

Yes. Either service can be used independently of the other.

How is this service implemented?

At Registration Technologies, domain names are kept in accounts and each customer has one or more accounts. A single account can have one or more domain names. In addition to domain names, accounts also have "Contacts." (sometimes referred to as "Contact Records") assigned to them.

Contact records are discussed in detail elsewhere in this FAQ, but in summary each contact represents an individual person or entity. The contact contains the name, postal address, phone number and email address of the person or entity it represents.

Contacts are then assigned to domain names. Each domain name has four contact types, one each for the Registrant (owner), administrative contact, technical contact and billing contact. The same contact can be assigned to all four types, or different contacts may be used.

Each individual contact may have Whois Envoys two services turned on or off. This allows a domain to have some contacts listed publicly while others are protected. For example, a domain name could have it's Registrant, Administrative and Billing contacts protected while Technical contact remains publicly listed.

Why is this the best service of its type industry wide?

There are several great reasons.

First, other services do not completely hide your information. For example, some of our competitors have a telephone answering machine that reads the customers personal information to anyone who calls it and asks.

Next, other services only work with "thin registry" TLDs, which means just .COM and .NET. We work with thick registries as well as thin registries.

Next, other registrars offer a similar service but only on a domain wide basis. That is, they require that all the contacts assigned to a domain name be hidden or not hidden. Also, any anti-SPAM services are often bound to the identity protection service if the registrar offers both.

Our service is extremely flexible. You can turn on or off the anti-SPAM or identity protection service on a contact basis. Any contact can have either or both of these services activated, regardless of whether the other contacts assigned to the same domain name, or even to the customer's account, utilize these services.

How do I activate and deactivate this service?

Log in to your account. On the menu, you will see "Contacts." Click on this option. You will see a list of your existing contacts. For each contact, either the person's name or the company name will be a clickable link.

Click the link for the contact for which you wish to activate or deactivate Whois Envoy. When you do, a form will appear in which you can change the contact's information. Near the bottom right of the form are two check boxes. To activate the anti-SPAM service check the "protect my email" checkbox. To activate the identity protection service, check the "protect my identity" checkbox. To deactivate either service just clear the associated check box.

When you are done, click the "save" button near the lower right hand corner of the page.

May I use this service as a mail drop for general correspondence?

No. This service is neither intended to be nor is provided or supported as a general purpose correspondence forwarding service. Use of the service in this way is a violation of our service terms.

We reserve the right to discontinue this service for any domain name or customer if it comes to our attention that the service is used in a why which is not provided for in our service terms or in a why which abuses its intent.

Where can I find the terms and conditions that apply to this service?

The Whois Envoy service is covered by our Non-Registration service agreement, which is available from our legal page.